If www.blackwoodflorist.com.au delivers an item or the order is damaged or not acceptable quality please return to the store within 24 hours for a full replacement item. Or if this is not possible we can organise a refund. If www.blackwoodflorist.com.au fails to deliver your order then Blackwood Florist will cover the payment of the cost of having the goods or services supplied again.
If no one is at home to receive your gift, our courier will use their discretion to determine if it’s safe to leave the gift at the front door or close by. If there are restrictions in doing so, (an electric gate, or an animal in the yard) the order will be returned to our store, Our courier will leave a note in the letterbox or via a text message stating the circumstances. The recipient will then be contacted to organise re-delivery or collection from our store.
Re-deliveries will incur an extra delivery charge (equal to the original delivery charge). We will do our best, but if a product needs to be re-produced for re-delivery, if a few days has passed then the product will be charged in full, before the new delivery can occur.
Please note that when we deliver flowers and there is no safe place for them to be left, and the recipient is not responding to phone calls, there will be a re-delivery fee charged or the recipient can come to our store to collect their gift that you have ordered for them.
Deliveries made in extreme heat will not be left at the property as they will not hold their quality if left for lengthy periods of time in that type of weather. The order will be returned to the store and a re-delivery fee may occur if item needs to be re-delivered.
We guarantee that orders made through our Blackwood Florist website will always reflect the quality and artistic design, but on occasion we may need to substitute in colour or variety due to seasonal availability and factors out of our control.
In the case of a substitution we guarantee to always substitute flowers of equal or higher value and will keep within the theme of the flowers originally chosen.
Last updated on 11 May2026